Returns & Refund Policy

We want you to be happy with your Earth Discoveries purchase. If something isn’t right with your order, please get in touch and we’ll do our best to help.

Returns

Unused and unopened products may be eligible for return within 30 days of delivery.

To be eligible for a return, your item must be unused, unopened and in its original condition and packaging. Please contact us before returning an item so we can provide return instructions.

Returns sent to us without first contacting Earth Discoveries may not be accepted.

Natural Specimen Variations

Our excavation kits contain genuine fossils, minerals and other natural specimens. Because these are natural materials, every specimen is unique.

Size, colour, shape, texture and appearance may vary from the examples or photographs shown on our website. These natural variations are part of what makes every discovery different and are not considered faults or defects.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, is faulty, or you receive the wrong product, please contact us as soon as possible.

Please include your order number, a description of the issue and photographs where possible so we can assess the problem quickly.

Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.

Refunds

Once an eligible return has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable for change-of-mind returns.

Return Shipping

For change-of-mind returns, return shipping costs are the responsibility of the customer.

If an item is faulty, damaged or supplied incorrectly, please contact us before returning it so we can arrange an appropriate solution.

We recommend using a tracked shipping service when returning an item, as we cannot guarantee that an untracked return will reach us.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

If your order has not yet been dispatched, we’ll do our best to accommodate your request. Once an order has been dispatched, it may need to be handled as a return.

Consumer Guarantees

Nothing in this Returns & Refund Policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Where you are entitled to a remedy under New Zealand law, those rights apply regardless of anything stated elsewhere in this policy.

Need Help?

Have a question about a return, refund or problem with your order?

Get in touch with Earth Discoveries and we’ll be happy to help.